FAQ’s .......
- How do I book?
The preferred method is by telephoning us, alternatively you can email or you can complete the booking form on our booking page. Our contact information can be found here.
- How much notice do I need to give for a booking?
You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment. You can contact up to the day to check if we have availability.
- How much does it cost?
Please see the inflatable page for all prices.
- What do the prices include?
All bouncy castle booking prices include local delivery. A small charge may need to be charged for out of area deliveries (please contact us for delivery rates). You will receive a blower, extension cable, circuit breaker and safety crash mat. The price also includes set up, inflation and collection of the bouncy castle.
- Do I have to pay a deposit?
No deposit is required.
- How do I pay?
Most people choose to pay cash on delivery. We do not accept credit cards and cheque payments should be received in sufficient time for funds to clear before the booking date, or presented with a valid cheque guarantee card.
- When are your bouncy castles available?
Our castles are available 7 days a week all year round, including Bank Holidays.
- How long do I get the equipment for?
Most parties are in the afternoon and so we usually deliver and set up your castle between 9am and 12noon. We will then come and take the castle away after your party has finished, usually after 5pm. If you require an alternative time, please contact us to discuss.
- Do you hire overnight?
Please contact us to discuss your requirements.
- What if I need to cancel?
You can cancel at any time. All we ask is that you give us as much notice as possible. If no notice is given then a cancellation fee may be incurred.
- What if it rains?
Unfortunately the bouncy castles cannot be operated in wet conditions due to safety reasons. Our castles are fitted with shower covers, but as the name suggests, they will only protect children and the castle against light showers.
- Can the bouncy castle be set up on a slope?
If it is a very slight slope it may be ok. You will need to discuss this prior to booking.
- Can you have a bouncy castle on a non grassy area?
We will not deliver our castles onto muddy areas or large areas without grass. The castles will get dirty! We accept that parts of the castle may need to go onto boarders etc, and this is fine as long as it is only a small amount. It is possible for parts of the castle to cover paths and paving slabs providing they are level with the grass..
- Can you have a bouncy castle indoors?
Yes we have no problem in fitting our castles indoors. Some venues do have height restrictions, so it is advisable to check with the venue before booking.
- How much space is needed?
You will need to allow a minimum of 5ft at the front and rear of the castle and 3ft to either side, to allow access and for the blower at the rear. Please make sure that all items within the garden are removed from the area where the castle is to be sited.
- How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx 10 minutes to set up and 20 minutes to pack up. However this is only an estimate, times will vary depending on the castle you hire and the access available.
- When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle. You will need to provide a 240 volts power supply. You will also need to provide ID i.e. Drivers Licence, Utility Bill etc when signing the hire agreement.
- Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire.
- Is there an age limit for children using the castle?
Yes our castles are suitable for children up to and including the age of 11. The number of children allow is simply a case of using your own common sense when supervising the castle to ensure not too many are on at any one time.
- How much does it cost to run?
The fans use very little power and would cost no more than £5 of electricity for the whole day.
- Do you have insurance?
Yes, we carry £2m public liability insurance. Please note that the hirer is responsible for injury and damage whilst the equipment is on hire to them.
- Which area do you cover?
Please see the location page for the area we cover. Beyond this area, there may be a delivery charge (please contact us for rates).
